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Genie-Soft: Knowledge Base
 
 

FAT32 Systems and 2GB File Size Limit
Error Message: Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client
Understanding Backup Methods: Advantages and Disadvantages
You Receive Microsoft Visual C++ 2005 Redistributable -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC80.ATL in the Event Viewer
Determining drive model and finding updates and firmware
I can't restore my backed up files and folders
Error message: "0x80070005: Access is denied"
Backup engine Failed to load
Using Email Notification Settings for GMail, Yahoo! Mail, Hotmail and Other Carriers
How to Register Genie Backup Manager 8
Can Genie Backup Manager backup my whole system and restore it exactly the way it was in case of hard disk failure?
Failed performing a DoBackup Command, FAILED BACKUP troubleshooting
GBM Pro 9.0 Can and Can't
Internal Error: Failed to expand shell folder constant
More about Pre & Post Job Commands
The file “Path of the PST file” is not a personal folders file
Error reported from drive: Command:## Sense:## ASC:## ASCQ:##
Connect to old backup job in Genie Timeline
Generic CD/DVD trouble shooting tips
Error Message: Failed to copy DR Files Please make sure ther is enough space on the destination and it is not write protected
Understanding Backup Methods 2
How to import Windows Address book and Outlook Express to Windows 7 or Vista?
Connecting and disconnecting mapped network drives before and after backup
Incremental, Differential, and Mirror backups are running as full
Backup to local/LAN locations Strategies
Comparing Backup Types
How to exclude files from a Genie Timeline's backup?
How to Set BIOS to Boot from CDROM
How to use Purging
Error Message: Failed to communicate with Volume Shadow Copy Service, rebooting your system may solve the problem, or failed to initialize Volume Shadow Copy Service
Not Enough Space to Perform Backup trouble shooting
How can I find the build number of my product?
Can Genie Backup Manger run as a service?
Sending the Scheduled Tasks Log - Windows XP
Configure your computer to automatically logon after the computer reboots
How can I make a silent installation?
What should I restore after formatting or moving to a new machine?
You Receive the Following error: MFC80U.DLL cannot be found in specified location
System Drive is filling up from backup jobs information
The instruction at "0xXXXXXX" referenced memory at "0xXXXXX". The memory could not be "read".
You are unable to view Outlook Contacts after restoring Outlook
What is the difference between Windows System Restore and Disaster Recovery?
Error Message: "Failed to create a scheduled backup job."
Error message: Ordinal Not Found: The ordinal 21 could not be located in the dynamic link library MAPI32.dll
Error Message: “PX.dll file not found error message”
Error Message: The job failed to load due to naming or permissions errors
Error Message: “System Volume information” is not accessible
Backup all users’ profiles on your machine
How can I save the jobs on the secondary drive and not the default one?
Backup Manager frequently misses out (skips) some of the files selected
How to schedule manually - Windows 2000/XP/2003
How to backup or import Backup jobs and catalog to a new Windows installation or computer?
GBM does not purge the backups
GBM Causes Blue Screen of Death (BSOD) when running Backup
Where can I find Genie Timeline build number?
How to backup shared network locations?
How to restore Outlook data manually?
How to convert FAT Disks to NTFS
How to uninstall Genie Backup Manager
Does Genie Timeline purge or delete files from the backup drive?
Error Message: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail."
SQL Backup and Restore Troubleshooting
What are plugins?
Where can I find Genie Backup Manager build number?
Scheduling Backup Troubleshooting - Windows Vista / 7 and 8
Error Message: "Failed to load Microsoft Exchange Backup Engine"
Scheduling Backup Troubleshooting - Windows XP, Windows 2003
How to Register Genie Mail Backup 8
Adding non-native Junk folders to Genie Archive SPAM handling option
I can backup Outlook’s PST files manually, why do I need Genie-Soft software?
Can I use Genie Backup Manager to synchronize folders between two drives or computers?
Genie Backup Manager halts at...
How iPhone/iPad/iPod backups are supported
Genie Timeline does not back up all my files and folders
GBM Reports the full backup size when running a mirror, differential, or incremental backup but backs up new and modified files
Can I install your software on more than one computer?
You receive an error “Your backup destination, is not accessible” after rebooting your system when you use Genie Timeline to Backup to Apple Time Capsule
Joining Split files
Disaster Recovery Restore Troubleshooting Issues
Unable to Install/Uninstall because GBM Agent is Running
Email notification troubleshooting
How to: Add Microsoft SQL Server 2008-2012 Support to GBM Server
Genie does not see files with SYSTEM+HIDDEN combo Attributes
Error Message: The application failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem
How to register Genie Timeline Home v2
How can I exclude the contents of the Recycle Bin from all my backup jobs?
Tips and Tricks
Alternating between normal and incremental/differential*/mirror modes via scheduling
GBM requires a username for scheduling an unattended backup though it's a standalone
On which platforms does GBM work on?
Using Packet Writing in GBM
Backing up Network Hidden Folders in GBM
GBM fails to locate Outlook PST files
Are free upgrades included in the purchase price?
How to Disable Pop-ups?
Genie Timeline can't see the backup drive
How can I retrieve my lost license key?
Enabling DMA on your Windows OS
How do I Import my jobs from Old GBM Version to the latest GBM Version 9.0?
How to register Genie Timeline Professional v2
How to Schedule Tasks Manually – Windows Vista and Windows 7
How to restore from older backup?
How to Register GBM Server Version 8
Error Message: Cmd:2A Sense:05 ASC:21 ASCQ:00, appeared when backing up to CD/DVD
Unable to backup more than 2GB on DVD Media
Can I backup FTP to my hard disk?
Chaining Backups
How to register Genie Backup Manager v 9
Backup Interrupted while backing up .ost
Microsoft Passport or Windows Live ID is popping up during backup or verification
How to generate the advanced log - Windows XP
Backup MS SQL and Exchange with GBM Server
New files/folders are not picked up in consequent backup runs.
Corrupted download
Exchange Backup and Restore Troubleshooting
Backup to tape dialog freezes with Idle status
When restoring GBM prompts you a message
My backup file is not recognized when I take it to another machine
I need to re-install the software. How do I get a new copy?
Not receiving E-mail notification after backup
Can I schedule a backup job to run while no user is logged on the machine?
Why is User Access Control (UAC) asking for permission for GBM to run?
Mirror Backups on Removable Media
How to: Rotate Backups using Advanced Scheduling
You Receive the Following error: SHLWAPI.dll entry point is not found
Error Message: "Missing index.gix file, can't continue without this file"
How to register Genie Timeline Professional 2012
Preparing for Disaster Recovery restore on a new hard drive
I recently upgraded from GBM Home, Pro or Server. I had expected the new version to be installed over the previous version, but that did not happen. Do I need to keep the previous version or can I safely uninstall it?
Restoring files from backups created by Timeline 1.0
Files with Deep folder path are not shown the in actual backup
Genie Timeline Disaster Recovery screenshot tour
How to delete backup jobs in Genie Backup Manager?
Sending the Scheduled Tasks History – (Windows Vista, Windows Server 2008)
SQL Server error when logging into My Account
I would like to schedule backup every few hours continuously. Is it possible?
Genie Archive Toolbar is not showing
Everytime I open my e-mail on Outlook Express version 6 , it says I have performed an illegal operation and will be shut down. The pop-up details say MSIMN caused an invalid page fault in module DIRECTDB.DLL
I do not understand the 2GB limitation for the mirror backup
Can Genie Backup Manager backup IMAP email server?
What happens to my scheduled backups after upgrading to GBM 9.0?
When restoring prompts you a message
When using the SwiftRestore, it prompts you a message
GBM Stops Responding When You Copy Large Files to CD-ROM
GBM is showing WAB and Outlook Express when running on Vista
Automatically print backup log as the job is completed
When I put a new CD in, I get a message to use GBM format tool. I cannot find the format tool. Where is it?
How to Register GBM Server 8 SQL Plugin
Adding more media formats for GBM to scan
GBM incorrectly estimates the size of the data intended for backup (NetHood issue)
Error Message: "Failed to load Microsoft SQL Backup Engine"
I can't view the tutorials or tour
How to Register GBM Server 8 Exchange Plugin
SQL and Exchange Troubleshooting
How To: Switch from Genie Archive for Outlook Version 1.0 to Genie Archive for Outlook Version 2.0
Associate GBM with the one touch feature of the Maxtor One Touch
Genie Timeline is not backing up Outlook PST files
How to: automatically display backup log after backup
How BlackBerry Backups are supported
Failed to set job filename
How to create a Disaster Recovery virtual partition in Timeline 2
How can I register Genie Timeline Pro 2013?
Network Drive or Raid configured Drive not accessible inside GBM Disaster Recovery Environment
Genie Backup Manager 9.0 Disaster Recovery screenshot tour
Genie Backup Manager scheduled backup jobs fails to run when users are logged out
How to register Genie Timeline Home 2012
How to exclude files from Disaster Recovery backup job in Genie Timeline
Why aren’t my Genie Timeline backup markers appearing correctly?
What is the extended two years support?
How can I register Genie Timeline Home 2013?
How to install Genie Timeline silently via command line?
Removing Genie Timeline Disaster Recovery virtual partition
How to schedule Genie Backup Manager Disaster Recovery backup job?
How to Register GBM Server 9 SQL Plugin
How to register Genie Timeline Server 2012
Where can I find my payment details and invoice?
How to register Genie Timeline Server 2013?
What does the plugins under Smart Selections in Genie Timeline back up?
How to start a program minimized?
Minimize Backup monitor
How can I change the email associated with my account?
How to Register GBM Server 9 Exchange Plugin 
How to create a shortcut of a program?
What are the backup markers?
 
 
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