| After installing Genie Timeline or GBM, you receive the following error in the Event Viewer:
Error 1935.An error occurred during the installation of assembly 'Microsoft.VC80.ATL,type="win32",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86"'. Please refer to Help and Support for more information
Definition: A 1935 error is one of the most common problems that can prevent a user from being able to install any application that uses the Microsoft Windows Installer MSIAssembly and MSIAssemblyName tables to install assemblies. In general, this error means that Microsoft Windows Installer encountered an error while trying to install assemblies to the Global Assembly Cache (GAC) or the Win32 GAC (WinSxS). This error is considered fatal and causes setup to fail and initiate rollback.
The error can be caused by a variety of reasons:
- Another application deletes the file while our application tries to open this file.
- Some driver in the file system stack intercepts a CreateFile/ReadFile etc and translates the error code to "file not found" etc.
Solution
Solution 1: Clear the transaction log.
If you receive a 1935 error, the Windows file system transaction log has become corrupted. The transaction log is used by the Windows file system to recover when a file error occurs. To correct this install error, you need to clear the log.
- Open an Administrator command prompt: Right-click Start > All Programs > Accessories > Command Prompt and select "Run as Administrator" and click "Allow" for the elevation prompt
- In the command prompt, type the command below:
fsutil resource setautoreset true C:\
This assumes that C: is the drive in which Vista is installed. If it is installed on another drive like D:, please change the drive letter appropriately.
- Reboot the system.
- Install Genie Timeline or GBM again.
Solution 2: Disable antispyware and antivirus software or remove adware or spyware from your computer and then install Genie Timeline or GBM.
- Disable the following applications or types of applications, following any instructions provided by such software:
- Disable Lavasoft Ad-Watch, Ad-Aware, or similar detection software before installation.
- Disable WebRoot Spy Sweeper.
- Install GBM or Genie Timeline again.
Solution 3: Remove adware and then install GBM or Genie Timeline.
Error 1935 can be caused by a certain type of adware running on the system.
- Start the Task Manager
- Look at the Processes tab, take a look for a process named wtoolsa.exe.
- If this process is running, then you will need to remove this adware.
- Install GBM or Genie Timeline.
Solution 4: Perform an installation repair of Windows Vista.
Your system might have some corruption that has gone undetected.
- Perform an installation repair of Vista.
- To repair Vista you need the original DVD.
- Choose the upgrade option to perform the repair.
- Install Genie Timeline or GBM again.
Applies to:
All GBM Products
Genie Timeline |
English 
(Japanese)